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Shipping to: Canada
Orders are processed and despatched by the warehouse within 24 working hours for orders placed by 12 o'clock midnight (GMT+1) from Monday to Friday (excluding Italian holidays). Once the order has been placed, it cannot be changed or cancelled. You must wait to receive the goods and then return them.
Administration may have to check orders paid for by credit card or Paypal; relative orders will be processed within 48 working hours.
For orders paid for by bank transfer, processing and despatch times will be calculated from when we receive relative payment on our bank account. Once payment has been received, the customer will receive a payment confirmation email that validates the order and authorises shipping.
Regardless of the payment method used, the Customer will always receive a Shipping Confirmation email where it is possible to check the order and shipping status.
Products are normally delivered within 3 working days from the order despatch date in Italy*, within 5 working days in Europe and within 8 working days for all other destinations worldwide (10 days for Russia**).
If the Express service is available, delivery shall be effected within 1-5 working days from the order despatch date for all destinations.
All orders are processed automatically, so it is impossible to change the despatch and delivery times. Carriers do not deliver on Saturdays, Sundays or holidays; delivery times may incur delays during Italian holiday periods.
For deliveries to Non-EU countries, the custom clearance procedures may cause delays beyond our original estimated delivery times. Products shall, in any case, be delivered within 30 days in accordance with the terms foreseen by laws in force.
Couriers will make 3 attempts to deliver the goods; after the third attempt, the order will be returned to our warehouse.
*=5 days for Italian Islands, Calabria and remote areas
**=excluding goods blocked by customs
Tracking Of Orders
When the order is despatched, an email is sent to the Customer with UPS order tracking details. After 24 hours from order despatch, it is possible to track the order by clicking the tracking link included in the email or by entering the shipping number here for UPS.
In addition, it is possible to track your order from your personal account page by clicking here → MY ACCOUNT. Access the "My Orders" menu, select the order you wish to track and click "Track your order" to instantly view its shipping status.
Our customer service is available from:
Monday to Friday
from 9.00 a.m. to 1.00 p.m
and from 2.00 p.m. to 6.00 p.m.