If for any reason you are not pleased with your purchase, please be informed that it is possible to exchange it by proceeding first with the return of your purchase. The amount paid will be credited to the account used to originally purchase the product.
You can therefore place a new order (replacing the previous one) as our products are produced in limited quantities and it is possible that they may run out of stock.
To proceed with the return of your purchase, please follow the instructions provided at the RETURNS page in our HELP Area.
Processing of your returned product and relative refund may take up to 10 working days from the moment our warehouse receives the parcel, according to the following technical timing:
- From the moment our warehouse receives the returned product, it can take up to 3 working days to check the product and issue the refund.
- It may then take up to 7 working days before you see the refund credited to your account, depending on the transaction timing of your bank.
Exchange of damaged, non-compliant or incorrect product
In case the received product is damaged, non-compliant or incorrect, it is possible to ask for an exchange within 14 days from the date the order was received. To proceed with the exchange, the Customer has to follow the instructions provided at the RETURNS page in our HELP Area. During the procedure, it is necessary to indicate the reason of the exchange (damaged, noncompliant, incorrect product), the type of request (exchange) and to attach one or more images of the product that clearly show the defect.
On completing the procedure, the Customer will receive a confirmation email containing the Return Form and relative instructions on how to proceed with the shipping. We reserve the right to exchange the damaged, non-compliant or incorrect product after conducting all quality controls to assess actual nonconformities.
On ascertaining such non-conformity, we will proceed to exchange the damaged, non-compliant or incorrect product with an equivalent one. This process may take place within 5 working days from the date the product arrives at our warehouse, depending on the stock availability.
Our Customer Care Service will contact the Customer directly if no exchange product will be available at our warehouse.