CUSTOMER CARE
Welcome to the customer care area, here you can find some general informations about our eStore
For any other question or comment contact our customer care service:
Email estore@high-everydaycouture.com
Tel +39 02.64741450
LIVE CHAT
Our customer care service operates Monday-Friday 9:00am-6:00pm (GMT+1)
Payment method
The HIGH eStore accept the following payment methods: credit cards and Paypal. The credit cards we accept are: American Express, Visa and Mastercard. If paying by Paypal, the Paypal login page will open automatically during the order confirmation process from where the Customer can manage his account.
Transaction security
All possible security measures are taken, using state-of-the-art technical systems, to protect personal data and credit card information. All transactions are protected by cutting edge technological and encryption systems (SSL).
Delivery times
Purchased products will be delivered via FedEx courier within 3/5 working days from the order confirmation date.
Delivery costs
Delivery costs, except for special promotions granted by the store, will be borne by the Customer and will be clearly indicated during the purchase process, prior to order confirmation.
Shipment tracking
The moment the goods are despatched, you will receive an e-mail providing all the information needed to track the shipping status of your purchase on the courier’s own website.
Withdrawal right
Should the Customer, for whatever reason, be dissatisfied with his purchase, the same is entitled to withdraw from the contract without penalty in terms of the cost of the product, excluding shipping and transaction costs incurred by the Vendor which will be withheld by the Vendor as they are the sole responsibility of the Customer. The Customer is required to indicate his reasons for such withdrawal on the Returned Goods Note within the peremptory term of 10 days from the delivery date. The Customer can also exercise his withdrawal rights, within the aforementioned deadline, by sending an e-mail to our Customer Care staff at estore@high-everydaycouture.com. from Monday to Friday from 9.00 a.m. to 6 p.m. (GMT+1). All goods must be returned to the following address:
T-Buy Srl c/o ArceseLog
Via Groane 6
20811 Cesano Maderno (MB)
Italia
Returning goods
Goods must be returned in the same condition they were received, i.e. in perfect condition, complete with all parts, unused, with the original packaging and any included manuals. The Customer is responsible for all shipping risks when returning unwanted goods. The Vendor will accept the returning of Goods, reserving all rights to ensure the same are in the same condition as when delivered to the Customer. To this purpose, it is highly recommended to use the original packaging of the Goods plus further protective packaging that will keep them intact and protect them from writing or labels.
Repayment method
The Vendor will refund the amount paid to purchase the Goods, deducting any contributions to shipping costs and any duties foreseen by the law in force, provided that the Goods are returned in accordance with the above requirements. The above refund will be calculated and paid by bank transfer to the Customer. The Customer will be responsible for filling out the bank details form and sending it to the Vendor in order for the latter to transfer the refund.
Faulty goods procedure
The Customer will be entitled to return any faulty Goods within 10 days from detecting the defect. The Customer, by accepting these conditions, declares and accepts that the 10 day term granted to detect any defects commences from the date of delivery and undertakes to check conformity of the delivered product in the shortest possible time. The Vendor will accept the return of faulty Goods, reserving all rights to inspect and test the product to assess relative quality levels or non-conformities. If the tests confirm a non-conformity, the Vendor will refund the Customer for all costs incurred to return the faulty product, and replace the Goods with an equivalent item or refund the purchase price plus all delivery expenses. The above refund will be calculated and paid by bank transfer to the Customer. The Customer will be responsible for filling out the bank details form and sending it to the Vendor in order for the latter to transfer the refund.
