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Faq

In this section you will find the answers to your most frequently asked questions on purchases, products, prices, shipping and deliveries, returns and refunds.

In case you require further assistance, please remember that you can always contact our Customer Service by clicking here → Contact us

Do I have to be registered to purchase on HIGH Online Shop?
I forgot my password. What can I do?
How do I choose my ideal size?
Which size is the model wearing and how tall is she?
Which are the washing instructions for my product?
If a product or size is not available, how can I find out about any product re-stocking?
Why prices change from Country to Country?
Who pays for any taxes and customs duties and what is their amount?
How long does it take for the order to be received?
How can I trace my order?
Can I modify or cancel my order?
How can I return an item and what are time limits to return a product?
HOW CAN I EXCHANGE MY PRODUCTS?
What are methods foreseen to receive the refund?
How long does it take to issue the refund?
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Welcome, you are in Bosnia and Herzegovina

If you wish to change your shipping destination country, please select it from the list below:

Product prices may vary according to specific market price policies and shipping costs. Sales periods and relative discounts may also differ according to the habits and customs of individual markets, in addition to local laws and regulations.

Please note that you will lose the contents of your shopping bag when changing country.